Privacy Policy

01Who We Are

The Seamless Brothers LLC is a South Carolina limited liability company based in Batesburg-Leesville, SC. In this policy, "we," "us," and "our" mean The Seamless Brothers LLC. "You" means anyone who visits our website, contacts us, or hires us.

02What We Collect

We only collect what we need to do our job. Here's the breakdown:

03Cookies and Tracking

Our website uses cookies. Cookies are small files your browser stores. We use them for:

• Site function - Making the site work (forms, navigation, security)
• Analytics - Google Analytics or similar tools to see traffic patterns
• Marketing - Facebook and Google ad tools to show you our ads if you've visited the site

You can turn off cookies in your browser settings. Some parts of the site may not work right if you do.

04How We Use Your Info

We use what we collect to:

• Send you quotes and follow up on quote requests
• Schedule and complete the work you hired us for
• Process payments and send invoices
• Honor our warranty and respond to service calls
• Send service updates by text or email about your job
• Ask for reviews after the job is done
• Improve our website and services
• Send occasional marketing (you can opt out anytime)
• Meet our legal and tax obligations

05Who We Share It With

We don't sell your data. We never have. We never will.

We share info only with vendors who help us run the business. These include:

• Payment processors to handle card and ACH payments
• Job management software (Jobber) to schedule, quote, and invoice
• Email and text tools to send service messages and updates
• Hosting providers who run our website and store our files
• Accountant and bookkeeper for tax and financial work
• Insurance carrier when an insurance claim is involved

Every one of those vendors has their own privacy practices. We only share what they need to do their job.

We may also share info if the law requires it (court order, subpoena, tax audit) or if we have to protect ourselves or someone else from harm or fraud.

06Text Messages

If you give us your phone number, we may text you about your quote, job schedule, install day, or follow-up. Standard message and data rates may apply. Reply STOP to any marketing text to opt out. Reply HELP for help. Service messages about active jobs may still come through after you opt out of marketing.

We don't share your phone number with third parties for their marketing.

07Photos of Your Home

We take before and after photos of every job. We use them for:

• Warranty documentation
• Insurance claims (when you ask us to)
• Quality control and training
• Our website, social media, and marketing

We won't post photos that show identifying details (address numbers, license plates, faces) without your written okay. If you don't want photos of your home used in our marketing at all, tell us before we start.

08How Long We Keep It

We keep your info as long as we need it:

• Active customers: While you're a customer and through your warranty period (5 years from install)
• Quote requests that didn't close: Up to 2 years
• Financial records: 7 years for tax and accounting
• Photos and project files: As long as the business is running

You can ask us to delete your info anytime. We may need to keep some of it for legal or accounting reasons.

09How We Protect It

We take reasonable steps to keep your info safe:

• Encrypted website traffic (HTTPS)
• Password-protected business accounts
• Limited access to customer info inside the company
• Reputable vendors with their own security standards

No system is 100% secure. We can't guarantee absolute security, but we do our best.

10Your Rights

You can:

• Ask what info we have about you
• Ask us to correct anything that's wrong
• Ask us to delete your info (subject to legal and accounting holds)
• Opt out of marketing emails and texts
• Tell us not to use photos of your home in marketing

To exercise any of these, call or email us with the details below. We'll respond within 30 days.

11Children's Privacy

Our website and services aren't for kids under 13. We don't knowingly collect info from children. If you think a child gave us info, contact us and we'll delete it.

12Third-Party Links

Our website may link to other sites (Facebook, Google, review platforms). Those sites have their own privacy policies. We're not responsible for what they do with your info.

13Out-of-State Visitors

We operate out of South Carolina. If you visit our site or contact us from another state or country, your info gets stored and processed in the US under US law.

14Changes to This Policy

We may update this policy as the business grows or laws change. The latest version always lives at this page with the "Last Updated" date at the top. Big changes get posted at the top of the page or sent by email if you're a customer.