Terms of Service

01Who We Are

The Seamless Brothers LLC is a South Carolina limited liability company. We install, repair, clean, and maintain gutters in the Midlands of South Carolina. In these Terms, "we," "us," and "our" mean The Seamless Brothers LLC. "You" means the customer or website visitor.

02Quotes and Estimates

Quotes are free. We measure your property, check the fascia, and send you a line-item quote within 24 hours of the site visit. Quotes are good for 30 days from the date issued. After that, prices may change based on material costs.

A quote isn't a contract. Approving the quote, or accepting and paying for our work, means you agree to the Service Agreement and Limited Warranty attached to it.

Any change to the scope, materials, or price is agreed in writing (text or email is fine) before that work is done. Please confirm your color choice before we order materials. Once materials are ordered, a color change is treated as a change in scope and may cost more.

Pricing

Our prices cover materials, fabrication, labor, and cleanup. If we run into hidden damage (rotted fascia, bad pitch, broken sheathing), we'll stop and show you the problem. You decide if you want it fixed. Any added work gets a separate quote in writing before we move forward.

Unless your quote says otherwise, the work does not include wood or fascia rot repair, roofing or flashing, fascia or soffit replacement, painting, foundation or drainage work, or landscaping restoration beyond normal cleanup.

03Scheduling and Access

We schedule jobs in the order they're booked. Weather delays happen. If we have to push your install, we'll text or call you the day before. We'll also let you know when the work starts, at any milestones on a larger project, when it's complete, and about any significant delay.

You need to give us safe access to your property on the day of the job. That means:

• Clear driveway space for our truck and trailer
• Cars and personal items moved away from the work area
• Dogs secured indoors or in a fenced area
• Power outlet access if needed for tools

If we arrive on the scheduled day and the site isn't ready or accessible, a $150 trip charge applies before we reschedule. If you cancel or reschedule with less than 24 hours' notice after the job is scheduled and materials are prepared, a $100 rescheduling fee applies. Weather-related rescheduling is never charged.

Most residential gutter jobs in South Carolina don't need a permit. If one is required for your project, getting it is your responsibility unless we agree otherwise in writing. We'll let you know if we think one is needed.

04Payment Terms

We accept cash, check, ACH, major credit cards, and financing through Wisetack. Card payments may have a small processing fee.

Our standard terms:

• Deposit: If a deposit is listed on your quote, we schedule the work once it's received. The deposit is applied to your total.
• Residential: Invoices are due upon receipt
• Commercial: Invoices are due within 20 days (Net 20), unless we've agreed otherwise in writing

Once we've ordered materials or scheduled your work, the deposit is non-refundable, except as described under Cancellation below.

Past-due balances accrue a late charge of 1.5% per month (18% per year) on the unpaid amount, as allowed under S.C. Code Ann. § 29-6-230, plus reasonable costs of collection and attorney fees permitted by law.

Materials we install remain ours until you've paid in full. If a balance remains unpaid, we may file a mechanic's lien on the property for the amount owed, as allowed under South Carolina law (S.C. Code Ann. § 29-5-10 et seq.).

If you finance through Wisetack:

• Any deposit listed on your quote is paid to us directly. The financed amount is paid to us through Wisetack after you confirm in Wisetack that the work is complete, and you repay the lender under your loan agreement, not us.
• The late charge, collection costs, and lien rights above apply only to amounts you owe us directly, never to a financed amount.
• If your final invoice comes in above the amount you were approved for, you pay us the difference. If it comes in below, the difference is refunded through Wisetack.
• Any refund of a financed amount is processed through Wisetack and its lending partner, not paid to you directly.
• We don't charge anything extra for choosing financing.

All financing is subject to credit approval. Payment options through Wisetack are provided by our lending partners. See our financing page and wisetack.com/faqs.

05Our Workmanship Warranty

We stand behind our work. Every job comes with our Limited Warranty: if our installation workmanship fails under normal use within 12 months from the date the work is completed, we'll repair the affected work at no charge.

Workmanship means how we installed the work, for example:

• Gutters or downspouts that come loose, sag, or separate because of how they were hung
• Leaks at seams, joints, or connections that result from our installation
• Fasteners or hangers that fail because of how they were placed

What's not covered:

• Manufacturer defects in the materials themselves. Those fall under the manufacturer's own warranty, which we'll help you pursue where one applies.
• Damage from storms, hail, ice, fallen limbs, or other weather and acts of nature
• Damage from clogged gutters or lack of cleaning and maintenance
• Damage caused by others: other trades, ladders, pressure washing, holiday lights, antennas, or anything attached to or done to the gutters after we finish
• Pre-existing conditions we disclosed to you, such as rotted fascia, failing soffit, or roofing issues that affect the gutters
• Settling, movement, or expansion of the home or structure itself
• Normal wear, fading, or weathering of materials over time

Gutters need to be kept reasonably clean and clear to do their job. Keeping up with basic cleaning protects both your home and this warranty.

To make a claim, contact us within the 12-month period and tell us what's happening. We'll come look at it, and if it's a covered workmanship issue, we'll make it right. The warranty applies to the original customer for the work on the quote or invoice. The full Limited Warranty is attached to every quote.

06Final Walkthrough and Satisfaction

When the work is done, we walk the job with you to check the gutter runs, downspouts, color, slope, and cleanup. If you're not available the day we finish, you have 48 hours to look it over and tell us in writing about any concerns. After 48 hours with no written notice, the work is considered accepted.

If you financed your project, confirming completion with Wisetack is what releases payment to us. We'll never ask you to confirm before the work is finished.

If our work damages your property, tell us within 48 hours of completion and we'll repair it or make it right at our expense. Workmanship issues that show up later are covered by the Limited Warranty above.

07Cancellation

If you signed at your home, or anywhere other than our normal place of business, you may cancel for any reason within 3 business days at no cost or penalty. Send us written notice (text or email is fine) before midnight of the third business day after the day you signed. We'll refund any deposit within 7 business days.

After the three-day period:

• If we've already ordered materials or scheduled your work, your deposit covers the costs we've committed and is non-refundable
• If we haven't yet ordered materials or scheduled the work, we refund what we reasonably can

If we cancel for any reason, we refund your full deposit within 7 business days.

If you financed your project and cancel within the three-day period, we cancel the financing with Wisetack and no payment is released. Any later refund of a financed amount is processed through Wisetack, as described under Payment Terms.

08Insurance and Liability

We carry commercial general liability and workers' compensation coverage as required by South Carolina law. We're glad to provide a certificate of insurance on request.

Please tell us about anything that affects the work: known fascia, roof, or structural issues, and the location of underground or hidden utilities, septic components, irrigation lines, or anything else not visible from the surface. We're not responsible for:

• Damage to underground or hidden items whose location wasn't disclosed to us before work began
• Pre-existing conditions such as rotted fascia, aged siding, or surfaces already in poor shape
• Minor disturbance to landscaping or surfaces immediately around the work area, which is a normal part of gutter installation

If a claim or loss arises because something wasn't disclosed to us, because of changes made by you or others after we finish, or because the gutters weren't maintained, you agree to cover us for that claim or loss.

Our total responsibility is limited to the amount paid for the work in question, including any amount paid through financing. We're not responsible for indirect, incidental, or consequential damages. Nothing here limits any right you have that can't be limited under South Carolina law.

09Insurance Claim Work

If you're filing a storm damage claim, we'll inspect, document, and provide an estimate for your insurance company. We don't act as your public adjuster and we don't negotiate with insurance carriers on your behalf. The contract is between you and us, not your insurance company. You're responsible for payment regardless of what your insurance pays.

10Photos and Reviews

We may take before and after photos of our work for our portfolio, website, social media, and marketing. We won't include identifying details (address, license plates, faces) without your written okay. If you don't want us using photos of your home at all, tell us before we start and we'll respect that.

If you leave us a review online, you give us permission to share that review on our website and marketing.

11Website Use

Our website is here to give you information and let you request a quote. By using it, you agree:

• Not to scrape, copy, or republish our content without permission
• Not to use the site to send spam, malware, or anything harmful
• To give us accurate info when you submit a quote request

We can change, update, or take down anything on the site at any time without notice.

12Communications

When you submit a quote request, give us your number, or text us, you agree we can contact you by phone, text, and email about your project and our services. Standard message and data rates may apply. You can opt out of marketing texts by replying STOP. Service messages about active jobs may still come through.

13Disputes

If something goes wrong, talk to us first. Most issues get fixed fast. Call us at (803) 770-5869 or send a note through the estimate form on our website, and we'll make it right.

These Terms are governed by South Carolina law. If a dispute isn't resolved within 30 days of written notice, we'll bring it to non-binding mediation in Richland or Lexington County, South Carolina, before going to court. In any action to enforce our agreement, the prevailing party may recover reasonable attorney fees and costs as allowed by South Carolina law.

14Changes to These Terms

We may update these Terms as the business grows or laws change. The latest version always lives at this page with the "Last Updated" date at the top. If you keep using our services after we update, you're agreeing to the new Terms.

15Other Stuff

If any part of these Terms isn't enforceable, the rest still stands. For work we do, your quote or invoice, the Service Agreement, and the Limited Warranty are the full agreement between you and us. They replace anything we said before in conversation, email, or text.

We may use licensed subcontractors for parts of the work; we stay responsible for all of it. Notices can be sent by email, text, or mail to the contact details on the quote. You can't transfer your agreement with us to someone else without our written okay; we may assign it to a successor company.